We're Here to Help!

Your satisfaction is our top priority. Just reach out with any questions, concerns, or feedback, as our dedicated team is always eager to assist you.

We're just a message away!

Why hasn't my order arrived yet?

The shipping time can take 7-16 days. Check your tracking number on this page and if the status is not yet complete, your order is still on its way.

Why is my payment not working?

PayPal:

-Please make sure you have a stable internet connection

-Maybe your internet browser also prevents you from sending payments

-It may be that PayPal itself has a problem, you can try again at a later time

-The transaction was rejected by your bank due to insufficient funds

-You have to confirm your identity with PayPal, for this you will usually be sent an SMS or you have to share it directly via the app

Creditcard:

-Please make sure your creditcard has not expired yet

-Pay attention to correctness when entering the data

-Please make sure your creditcard limit has not been exceeded

-Authorize the transaction with your bank Register your prepaid creditcard

If you have any further questions, please contact your credit institution directly

Klarna:
Payments on account are handled entirely by Klarna. Unfortunately, we have no influence on the rejection or approval of the invoice purchase. Please contact Klarna.

No order confirmation received?

Please also check your spam folder if there is no e-mail from us in your inbox.
If you still have not received an order confirmation after 24 hours, please contact customer service.

Change delivery address?

As long as your order has not yet been shipped, we can change the delivery address. In this case, please contact our customer service.

Cancel order?

A cancellation of your order is possible as long as your order has not yet been processed.